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Frequently Asked Questions


General Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.


Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.


Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.


To make changes to your order, please reach out to support through our customer support email: Support@TheCareShoppe.com

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.


For shipping outside of these countries, please reach out to our support through our customer support email Support@TheCareShoppe.com and we will try to take care of your needs!

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.


Due to COVID we have experienced shipping delays. We have been working diligently here at The Care Shoppe to ensure we get the products to our customers as fast as possible. We would like to thank everyone for the support during these times. We are truly grateful to serve our clients!


Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:


- United-States: 7-14 business days

- Canada: 7-14 business days

- Australia: 7-14 business days

- France: 7-14 business days

- UK: 7-14 business days

- Germany: 7-14 business days

Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.


We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.


You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.


If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Shipping

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.


For shipping outside of these countries, please reach out to our support through our customer support email Support@TheCareShoppe.com 


How long does it take to ship my order?


Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.


Due to COVID we have experienced shipping delays. We have been working diligently here at The Care Shoppe to ensure we get the products to our customers as fast as possible. We would like to thank everyone for the support during these times. We are truly grateful to serve our clients!


Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:


- United-States: 7-14 business days

- Canada: 7-14 business days

- Australia: 7-14 business days

- France: 7-14 business days

- UK: 7-14 business days

- Germany: 7-14 business days

Do you offer fast shipping?

We have suspended our express shipping momentarily due to COVID. However, it will be brought back as soon as possible. Thank you for all your patience.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.


Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.


You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.


Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.


For more information, please refer the to website of the delivery partner handling your delivery.

Shipping

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.


Is there a warranty?

We guarantee any sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:


- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 28 days of delivery

- The return is made within 14 days of the return or exchange request


If you have a return or exchange request resulting from a defective item please reach out to our support email Support@TheCareShoppe.com for more information on how to proceed.